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Delivery & Shipping Policy
Delivery & Shipping Policy
Transparent, safe, and complimentary shipping across the United Kingdom.
1. Free UK Standard Delivery
We are delighted to offer Complimentary Standard Delivery (£0.00) on all orders dispatched within the United Kingdom, with no minimum spend threshold required. There are no hidden handling fees or surprise postage charges calculated at checkout.
2. Order Timelines & Schedule Summary
To ensure predictability and prompt fulfillment, our fulfillment operations observe the following strict schedule:
| Step / Component | Timeline | Details |
|---|---|---|
| Daily Order Cut-off | 2:00 PM | UK Time (GMT / BST). Orders placed post-2:00 PM enter processing the following business day. |
| Handling / Dispatch Time | 1 – 2 Business Days | Monday to Friday. Includes electrical quality check, secure packaging, and courier handover. |
| In-Transit Delivery Time | 3 – 7 Business Days | Monday to Friday. Courier transit across standard UK domestic routes. |
| Total Expected Delivery | 4 – 9 Business Days | From order confirmation to arrival at your doorstep. |
3. Secure Protective Packaging for Lighting
Lighting products contain delicate bulbs, optical diffusers, and electronic circuits. All Lunovialon items are packed with high-density bespoke shock-absorbing foam inserts and reinforced outer cartons to safeguard during transit.
4. Tracking Your Parcel
Immediately after your package is handed to our delivery partner (e.g., Royal Mail, DPD, Evri, or tracked parcel partners), a confirmation email featuring an active parcel tracking code and tracking link will be sent to your provided email address.
5. Delivery Address & Assistance
Please double-check your post code and delivery details before completing checkout. Should you detect any error or notice abnormal transit delays, please notify us immediately at support@lunovialon.co.uk or call +44 20 7243 4040.
Returns & Refunds Policy
Returns & Refunds Policy
Generous 30-day returns with prepaid return postage included in every box.
At Lunovialon, we want you to experience our lighting in the true ambiance of your home. If an item does not match your decor or expectations, our returns process is straightforward, cost-free, and fully compliant with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Key Policy Highlights
- Return Window: 30 calendar days from the date of confirmed delivery.
- Return Method: Exclusively by mail (By Mail).
- Prepaid Return Label: Pre-printed return label is already included in your original parcel.
- Return Shipping Cost: Free (£0.00) — No return postage charges to the customer.
- Restocking Fee: £0.00 (No restocking fee / No administrative fee).
- Refund Processing Time: Strictly within 3 days of receiving and inspecting your returned package.
- Settlement Currency: British Pounds Sterling (GBP, £).
1. Acceptable Condition of Returned Goods
To qualify for a full refund, items must be in brand new condition (unused, uninstalled, and preserved in their original product box with all included internal packaging, cables, adapters, and instructional inserts).
Statutory Right to Inspect: In accordance with UK consumer law, you are entitled to inspect the goods just as you would in a retail shop (e.g. taking the light fixture out of its box to examine its size, finish, and aesthetic). However, goods that have been permanently installed, hardwired, altered, or marked will be subject to a deduction reflecting diminished value.
2. How to Return Your Item (Step-by-Step)
- Pack Safely: Repack the lighting unit, power cord, and accessories safely into the original box with its protective foam inserts.
- Apply the Included Return Label: Take out the pre-printed return label provided inside your original delivery package and adhere it over the original shipping label.
- Drop off at Designated Point: Lodge the parcel at any local drop-off branch or post office corresponding to the return courier indicated on the label. Please keep your proof of postage receipt.
Misplaced your label? If the pre-printed label inside your parcel was accidentally discarded, email support@lunovialon.co.uk with your order number, and our team will issue a digital replacement label via PDF at zero cost.
3. Inspection & 3-Day Refund Timeline
Once your parcel arrives back at our facility, our quality team performs a verification check. Your full refund will be initiated and completed strictly within 3 days of package arrival.
All refunds are credited directly to your original payment card (Visa or Mastercard). Depending on your bank's card clearing cycles, the credited amount will reflect on your card balance or banking statement promptly within this 3-day timeframe.
4. Damaged or Defective Lighting Upon Arrival
If any glass shade, acrylic diffuser, or LED component arrives damaged in transit or shows manufacturing faults, please notify us within 48 hours of receipt at support@lunovialon.co.uk including a photograph. We will arrange an immediate brand-new replacement or a full refund at zero charge, as mandated under the Consumer Rights Act 2015.
Frequently Asked Questions
Frequently Asked Questions
Quick, clear answers to common inquiries regarding our lighting and shopping experience.
Q1: How much is delivery, and how long does it take?
All UK orders enjoy Free Standard Delivery (£0.00). Orders submitted prior to 2:00 PM (UK Time) on business days are processed within 1–2 business days. In-transit delivery takes 3–7 business days, resulting in a total expected turnaround of 4–9 business days.
Q2: What payment methods do you accept?
To ensure maximum payment security and fraud protection, we accept payments exclusively via Visa and Mastercard (both debit and credit cards). We do not accept other payment networks, cheques, or cash on delivery.
Q3: How do returns work, and is there any return fee?
Returns are completely free (£0 return shipping fee and £0 restocking fee). You have 30 days from delivery to initiate a return. A pre-printed return postage label is conveniently included inside your parcel. Simply place the unused light back into its original box, attach the label, and lodge it at the carrier's drop-off point.
Q4: When will my refund be processed?
Once your return parcel is delivered to us, our team checks the package and issues your full refund strictly within 3 days back to your original Visa or Mastercard.
Q5: Are Lunovialon lights compatible with standard UK mains power?
Yes. All Lunovialon lighting units are fully compliant with UK electrical safety standards. Mains-powered units operate at standard UK voltage (220V–240V, 50Hz) or utilize standard certified 5V USB/USB-C low-voltage safety inputs compatible with UK USB sockets.
Q6: Are the LEDs replaceable or energy-efficient?
Our products utilize energy-saving solid-state LED chips engineered to deliver up to 30,000+ hours of continuous, flicker-free illumination. They consume minimal electricity and emit virtually no infrared or ultraviolet heat.
Q7: What if my lamp arrives damaged or flawed?
Please contact us within 48 hours at support@lunovialon.co.uk with a photo of the issue. In compliance with the Consumer Rights Act 2015, we will dispatch an expedited replacement or issue an immediate 100% refund at no cost to you.
Complimentary delivery across the UK. Orders placed before 2:00 PM (UK Time) dispatch within 1–2 business days. Estimated arrival: 4–9 business days.
Peace of mind 30-day home trial. Pre-printed return label is included in your package with £0 restocking fee.
Billed in GBP (£) via 256-bit SSL encrypted checkout. Strictly accepting Visa and Mastercard. Fast refunds completed within 3 days.
