Payment Policy

Payment Policy

Last updated: October 2026. Secure, transparent, and card-encrypted checkout standards.

At Lunovialon (operating from 10 Westbourne Grove, London W2 5RA, United Kingdom), we are dedicated to providing our customers with a fully transparent, reliable, and secure shopping experience. This Payment Policy outlines our billing conditions and the payment methods accepted across lunovialon.co.uk.

1. Accepted Payment Methods

To guarantee optimal payment security, avoid card fraud, and adhere strictly to UK merchant regulations, we accept only the following payment cards:

  • Visa (Credit cards and Debit cards)
  • Mastercard (Credit cards and Debit cards)

Unsupported Payment Methods: Please be advised that we do not accept American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Klarna, Clearpay, cheques, postal orders, cash on delivery (COD), or direct wire transfers. Any payment options not explicitly stated above are not supported.

2. Currency & Pricing Transparency

  • Settlement Currency: All prices, product listings, and order totals are quoted and charged exclusively in British Pounds Sterling (GBP, £).
  • Complimentary Standard Delivery: Standard delivery throughout standard UK destinations is 100% free of charge (£0.00).
  • No Hidden Surcharges: The subtotal shown at the final checkout stage represents the absolute final sum payable. Lunovialon does not levy any administration, checkout handling, or card processing surcharges.

3. Payment Security & Data Encryption

We implement stringent physical, electronic, and procedural safeguards to ensure your payment details remain entirely confidential:

  • SSL 256-bit Encryption: All transactions are transmitted through bank-grade Secure Sockets Layer (SSL) 256-bit encrypted sessions.
  • PCI-DSS Compliance: Our payment infrastructure complies fully with Payment Card Industry Data Security Standards (PCI-DSS Level 1).
  • Zero Card Storage: Lunovialon never captures, views, or stores your full 16-digit card number or 3-digit CVV/CVC code on our web servers. All card validations are handled directly by our certified financial processing institutions.

4. Payment Authorization & 3D Secure

Your payment card will be debited immediately upon completing your order. During the checkout process, you may be prompted by your card issuer to complete standard 3D Secure verification (e.g. Verified by Visa or Mastercard Identity Check) via your banking app or SMS code.

If your card transaction is declined by the bank, your order will not be completed. In such cases, please ensure your billing address matches your cardholder records or reach out to your card issuer.

5. Refunds for Returned Items

If you return an item in compliance with our Returns & Refunds Policy:

  • All approved refunds are completed strictly within 3 days of receiving and inspecting your return package.
  • Refunds are credited directly back to the original Visa or Mastercard used for the order. We do not issue cash refunds or transfer funds to secondary payment accounts.

Payment Support & Contact

If you notice any unfamiliar charges or need assistance during checkout, our London customer support team is on hand to help:

Store Name: Lunovialon
Trading Address: 10 Westbourne Grove, London, W2 5RA, United Kingdom
Telephone: +44 20 7243 4040
Email: support@lunovialon.co.uk
Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK Time)